Privacy Policy

01Introduction

This Privacy Policy ("Policy") is issued by mratm8 ("Company", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://mratm8.cam ("Platform"). This Policy governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from individuals who access or register on the Platform ("Player", "User", "you").

mratm8 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an Account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

We reserve the right to update this Policy at any time. Material changes will be communicated to registered Players via the email address on file and/or via a notice on the Platform. The date of the most recent revision is displayed at the top of this page.

02Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, and device identifiers.
• "Data Controller" means mratm8, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third-party service provider that processes personal data on behalf of mratm8, strictly under instruction and pursuant to a data processing agreement.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, or erasure.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their personal data.
• "KYC" means Know Your Customer — the identity and document verification process required for regulatory compliance.
• "Cookies" means small text files stored on a user's device by a web browser at the request of a website.

03Data We Collect

mratm8 collects personal data through several channels: directly from you during registration and account management, automatically through your use of the Platform, and from third-party identity verification and payment service providers. The categories of data we collect include:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify the 21+ age requirement).
• Residential address, including city, state, and postcode.
• Email address and contact telephone number.
• Copies of identity documents provided during KYC verification (e.g., MyKad, passport, utility bill).

3.2 Financial Data

• Payment method details (e.g., Maybank2u, CIMB Clicks, DuitNow, Touch 'n Go eWallet, GrabPay, FPX, Boost — account identifiers only; full card or account credentials are not stored by mratm8).
• Transaction history, including deposit amounts, withdrawal requests, and associated timestamps.
• Account balance and bonus fund history.

3.3 Gaming and Behavioural Data

• Game session data, including games played, wagers placed, outcomes, and session duration.
• Sports betting activity, including markets accessed, bets placed, and results.
• Platform interaction data, including pages visited, features used, and click-path analytics.
• Responsible gambling tool activity (e.g., deposit limit settings, self-exclusion requests).

3.4 Technical and Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Unique device identifiers where applicable.
• Log data including access times, error reports, and referring URLs.

04Data Processing

mratm8 processes your personal data for clearly defined and documented purposes. We do not process personal data beyond what is necessary to fulfil those purposes. The following table summarises the primary processing activities:

05Legal Basis for Processing

mratm8 processes personal data on the following legal bases, applied according to the specific purpose of each processing activity:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you as a registered Player, including account management, payment processing, and provision of gaming services.
• Legal Obligation: Certain processing activities are required by applicable law, including KYC identity verification, anti-money laundering checks, and responsible gambling compliance.
• Legitimate Interest: mratm8 processes certain data based on its legitimate business interests, including platform security, fraud prevention, and service quality improvement, provided such interests do not override your fundamental rights.
• Consent: Where processing is based on consent — such as for marketing communications and personalised promotions — you have the right to withdraw that consent at any time by contacting our support team or adjusting your Account preferences.

06Data Sharing

mratm8 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Personal data is shared only in the following limited circumstances, and only to the extent necessary for the identified purpose:

6.1 Service Providers and Data Processors

mratm8 engages trusted third-party service providers to assist in the delivery of Platform services. These include KYC and identity verification providers, payment gateway operators (supporting methods including Maybank2u, CIMB, FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrency processors), game content providers, fraud prevention systems, and customer support infrastructure. All such providers operate under data processing agreements that restrict their use of your data to the specific service being provided.

6.2 Regulatory and Legal Authorities

mratm8 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of law where required to do so by applicable law, court order, or in connection with the investigation and prevention of financial crime, fraud, or money laundering.

6.3 Business Transfers

In the event of a merger, acquisition, asset sale, or corporate restructuring, personal data held by mratm8 may be transferred to the relevant successor entity, subject to equivalent data protection commitments. Affected Players will be notified in advance of any such transfer.

07Data Retention

mratm8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction, as required for financial regulatory compliance.
• Gaming and session logs: Retained for a minimum of three (3) years for responsible gambling monitoring, fraud investigation, and dispute resolution purposes.
• Communication records (support tickets, chat logs): Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn or for three (3) years from last interaction, whichever is earlier.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

08Cookies & Tracking Technologies

mratm8 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and analyse usage patterns. The categories of cookies deployed are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, load-balancing identifiers, and security cookies. They cannot be disabled without impacting core functionality.
• Functional Cookies: Remember your preferences, such as language settings and interface layout choices, to improve your experience on return visits.
• Analytics Cookies: Collect anonymised data about how Players interact with the Platform, including pages visited and time spent, to help us understand usage and improve the service. No personally identifiable information is collected via analytics cookies.
• Performance Cookies: Monitor Platform performance, identify technical errors, and measure response times to ensure service reliability.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Platform. mratm8 does not use cookies to serve third-party advertising or to track your activity across unrelated external websites.

09Data Security

mratm8 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive data at rest, including financial records and identity documents.
• Role-based access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Two-factor authentication (2FA) support for Player accounts and mandatory 2FA for administrative access.
• Continuous 24/7 security monitoring and intrusion detection systems.
• Regular penetration testing and independent security audits by qualified third-party assessors.
• Incident response procedures to manage and report any data security breach in accordance with applicable obligations.

10User Rights

As a data subject, you hold the following rights with respect to your personal data held by mratm8. To exercise any of these rights, please contact our support team at the details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) calendar days.

• Right of Access: You have the right to request a copy of the personal data mratm8 holds about you, along with information about how it is being used.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to applicable legal retention obligations, you may request that your personal data be deleted where it is no longer necessary for the purpose for which it was collected.
• Right to Restriction: You may request that mratm8 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to mratm8, where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests and to withdraw consent for marketing at any time without penalty.
• Right Not to Be Subject to Automated Decisions: Where decisions that materially affect you are made solely through automated processing, you have the right to request human review.

Please note that the exercise of certain rights (such as erasure) may be subject to limitations where processing is required by law, for the performance of a contract, or for the establishment, exercise, or defence of legal claims.

11Minors

The mratm8 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in our account registration process and is enforced through our KYC procedures.

If mratm8 becomes aware that personal data has been collected from a person under the age of 21, that Account will be immediately suspended, all associated data will be securely deleted, and any funds held in the Account will be handled in accordance with our Terms & Conditions and applicable law.

12Third-Party Services

The mratm8 Platform integrates with a number of third-party service providers to deliver core functionality, including payment processing, identity verification, game content delivery, and customer communications infrastructure. Each of these providers maintains its own privacy and data protection practices.

mratm8 conducts due diligence on all third-party providers and requires each to maintain data protection standards commensurate with those applied by mratm8. We enter into data processing agreements with all providers who handle personal data on our behalf, limiting their use of such data to the specific service they provide.

mratm8 is not responsible for the independent privacy practices of unaffiliated third parties. This Policy does not govern the data practices of external websites or services that may be referenced on the Platform. Players are encouraged to review the privacy policies of any third-party services they interact with.

13Policy Amendments

mratm8 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. The effective date of the most recent version is displayed at the top of this page.

Where changes are material — meaning they significantly affect the way in which your personal data is processed or the rights you hold — mratm8 will provide advance notice via the email address registered to your Account and/or via a prominent notice on the Platform, with a minimum notice period of fourteen (14) days prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the amended Policy, you should discontinue use of the Platform and may request Account closure in accordance with the Terms & Conditions.

14Contact Us

If you wish to exercise any of your data rights, have questions about this Privacy Policy, or wish to raise a concern about how mratm8 handles your personal data, please contact us through the following channels:

For general account support, bonus queries, or responsible gambling assistance, our live chat team is available around the clock with an average response time of under 3 minutes. For responsible gambling resources and self-exclusion requests, please visit our Responsible Gambling page.